Our Privacy Policy

Privacy Policy, GDPR and Your Data

At Arcane Store, we take respecting and protecting privacy and your data very seriously, while always aiming to comply fully with all applicable data protection and privacy laws.  We have created this Privacy Policy to demonstrate our strong commitment to protecting the privacy of all visitors to our online store.

We do not sell or buy any personal data and this Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us or contact us.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

To fulfil your order, you must provide us with certain information, the type of personal information we may collect could include your name and postal address, date of birth, telephone number, email address, and credit/debit card information (for order processing).  You may also choose to provide us with additional personal information (for a custom order of clothing or gift message for example), if you contact us directly.

We always collect and use your personal information only with your knowledge and consent. This is usually when you order our products, submit customer enquiries, register for information and/or other services, request product information, take part in any surveys or competitions or when you respond to communications from us.

We rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support
  • Managing and providing administration on your account
  • Delivering products, service or information requested by you (under performance of contract)
  • Responding to customer service enquiries, account questions or order quieries
  • To protect your data from unauthorised access, verifying your identity when required for security purposes
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

This data is collected via the Arcane Store website, during the checkout process. No payment information is stored by Arcane Store and is processed by PayPal/Stripe & HSBC.  We may use our mail provider, Mailchimp – potentially for the purpose of updating customers about their order.

This data is collected via our checkout process or by direct sign-up to the Arcane Store mailing list through the Arcane Store website. All data is then transferred to our mail provider, Mailchimp.

Data can also be collected for our mailing list by clearly defined email sign up forms used for marketing purposes.  Any forms of this type will have affirmative action completion and be seen with clear, transparent information that show reasons for sign up and what the data infomation will be used for – clear Privacy notice.  All data is again then transferred to our mail provider, Mailchimp.

If you have consented, we may also store and use your information to contact you for market research and marketing purposes via email.

You are responsible for managing your subscription to our mailing list and can easily remove yourself (Opt-Out) at any point by clicking on the ‘unsubscribe’ option at the bottom of every email we send out to you.

Cookies are very small pieces of information which allow us to make sure we are showing you the information you need to see. The cookies we create and store in your browser allow us to track whether you’re logged in and a unique identifier so we can safely view any stored information about you when needed (such as when you place an order). No personal information such as emails or passwords are stored in cookies.

We may also collect non-identifying information about your visit to our site based on your browsing activities. This information may include things like the pages you visited and the products viewed or ordered.  This is to provide a better overall service to all our customers.

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

– Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery, order operations and financial reporting companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
– Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
– Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.  We hold your information for as long as we need it, and for the purposes it was provided originally and generally we will keep your information for as long as you continue to use our services.  We aim to delete all data not needed after this process.

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on secure measures as the legal basis for the transfer.

Any social media posts or comments you send to us via any of our social media channels – could be shared under the terms of the social media platform on which they are written and could be made public. Always review the terms and conditions and privacy policies of the social media platforms you use.  Any comments you make on social media in general must be not offensive, insulting or false. You are personaly responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

We could collect various data as part of any competition/giveaway that we host via our online website or social media channels.  All data is submitted as per the terms and conditions stated at the time of promotion. The age of entry to all competitions is 18 years old and above.  Any information collected is used only to contact the winners or finalists regarding the competition only.  Data pertaining to the usual order information such as address, phone numbers will be requested to enable the despatch of prizes for the competition.

We are constantly reviewing our procedures of how we can protect your personal data from unauthorised access.  Always be mindfull that communications over the internet are not secure unless they have been encrypted.  In the unlikely event of any data breach or security issues, we will contact all parties and keep them up to date with what steps we are taking to ensure data is secure.

We reserve the right to amend or modify our Privacy Policy at any time and in response to any changes within the current data laws.  If we decide to change our privacy policy, we will contact all parties that we have contact access to and inform them of our policy changes and updates. If you have any questions regarding our policies, please email us at info@arcanestore.com

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

Under GDPR rules, you have the right to access, amend or modify any of the personal data we hold about you.  You can write to us at any time to obtain details of the personal information we may hold about you, providing a brief description on the information you want to access and any further information needed to confirm your identity to make any data amendments needed by you.

If you hold an account with our online website arcanestore.com, you can login at any time to view and amend your data, such as billing and shipping information and payment methods (which are stored with Stripe not on our servers)

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, we, ArcaneStore.com, are the data controller of your personal information. If you have any questions or concerns, you may contact us at:info@arcanestore.com